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Frequently Asked Questions

Find answers to common questions about shopping with Vintage Trading.

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Getting Started

Vintage Trading is a business-only marketplace. If you're buying for resale or trade purposes and are based in the UK, you're in the right place. We don't sell to consumers or private individuals.
Simply create an account and complete a quick identity check. Once approved, you'll be able to browse stock, place orders, and manage everything online through your account.
We're required by law to carry out identity checks to keep our platform safe and compliant. It's a standard process, handled securely by a trusted third-party provider, and usually completed within 48 hours.

Delivery & Collection

Currently we are operating on a Collection Only basis at our Leeds location. Stay tuned - nationwide delivery options are coming soon!
After we receive the payment of your order, we'll be in touch via sales@vintagetrading.com within 48 hours to arrange your pickup at our Leeds location.
Your order is officially confirmed once you receive a collection confirmation email from us. That's when your items are locked in and prepared for pickup.

Products

We specialise in second-hand and surplus goods for trade buyers. Items aren't sold as new. Each listing includes key details to help you decide if it's right for your business.

All goods are sold "as seen". We provide general descriptions, but items may show signs of wear or variation. This allows us to offer competitive trade pricing, so we always recommend reviewing listings carefully before buying.

We do our best to be accurate, but descriptions are for general guidance only. Minimum weights may vary slightly (up to 5%), and items are sold as seen.

Orders & Returns

You can cancel within 30 minutes of placing your order at no cost. After that window, orders can't be cancelled unless the goods are wrong.

If an item is incorrect, you do not have to accept it. Please let us know within 14 days. Our customer service team will guide you through the return process and help resolve things quickly.

Please note that we are not liable for any faults or damage to goods sold - even if they were not specifically mentioned in the online description.

Returns are only for the entire order, not for single items. This is because we sell our goods in sets rather than one by one. Please note that you are responsible for the return shipping costs.
You have 14 days from collection to inspect your order and report any issues. After this period, we're unable to accept returns or issue refunds.

Payment

We accept all major debit and credit cards. Payment is taken securely online, and your card is charged when you place the order online.
All orders are paid in advance by debit or credit card.

Contact

You can contact us via email at sales@vintagetrading.com. Our operating hours are 9:00 am to 5:00 pm GMT, Monday through Sunday.